Warrantyheader

Our goal is to create a positive experience building your landscape project.  We'll do our best work on every project and we'll stand behind workmanship and materials.

Warranty:

  • A one-year (1) one-time replacement warranty exists for all plant material supplied by Neerhof Landscapes.  This does not include installation and delivery. It is the owner's/client's sole responsibility to ensure adequate watering and maintenance of all plant material after installation, and during the warranty period. While every effort is made to locate suppliers for the plants listed above, it should be noted that specific plant selections, numbers, and sizes mentioned above are subject to substitution without notice should stock become unavailable, in which case the most suitable substitution will be made by a NL representative. Some trees can take time to establish and NL reserves the right to postpone replacement until it is certain the tree will not survive.
  • A two (2) year warranty exists on all workmanship performed by Neerhof Landscapes provided that proper maintenance procedures are practiced.
  • Neerhof Landscapes is not responsible for any damages from natural material changes such as staining, discolouring, efflorescence, cracking and chipping, changes in shape that may occur on wood, poured-in-place concrete, precast concrete, asphalt, natural stone, concrete pavers or brick after installation. Pressure treated lumber is a popular material choice for outdoor construction but is prone to cracking and twisting caused by the elements and cannot be warrantied. NL is also not responsible for damages caused by de-icing salts or any other products applied to natural stone or concrete products.
  • Although NL will undertake to avoid all unnecessary delays with respect to landscape construction, the owner/client hereby acknowledges that NL is not responsible for circumstances beyond our control including adverse weather, availability or late delivery of materials, strikes, or failure of other subcontractors of the owner/client to complete other necessary prerequisite work prior to project start.NL is not responsible for any and all unforeseen costs that may occur during the landscape construction process. This includes excavation of hidden rocks, tree trunks, foundations, wells, septic tanks and fields or vandalism. These items will be considered extras to the contract and will be brought to the owners/clients attention immediately.
  • NL is responsible for contacting all local public utility companies with respect to (Telephone, Cable, Gas, Hydro, Etc.) Any property line demarcation (through registered survey plan or companies) and private utilities including septic and well systems shall be the sole responsibility of the owner/client to identify. NL is not responsible for any claims for damages caused to private utilities and work relating to property line locations.
  • The owner/client acknowledges that there may be a slight variation in colour between the colour samples shown and the actual colour of the material installed due to manufacturing times or natural processes. If the contracted material pattern, colour, or sizing changes at the request of client and requires re-ordering or return of material, there will be a restocking charge equal to 30% of the material value.
  • Any minor cracking from shifting or settlement for poured-in-place plain, patterned, or exposed aggregate reinforced concrete is not warrantied. A differential shifting of plus or minus one inch in one direction from the true line is common. Any touch-ups or repairs are considered a service item and billable. Patterned and exposed aggregate concrete require resealing within a two-year period, which is not warrantied (but recommended) and is considered normal maintenance to protect the integrity of surface treatment.
  • NL is not responsible for damage done by Act of God such as storm surge, flooding, wind, high water levels and waves.
  • Warranty work will not be completed until all contract payments are paid in full.
  • Any deviation from the payment plan could result in Neerhof Landscapes halting the work till payments are up to date.
  • Client is responsible for maintaining a watering schedule for newly installed sod. NL does not replace or warranty sod.